Privacy Policy
Effective Date: 21st November 2023
Protecting your privacy
We at rads.arts are committed to safeguarding the privacy of our website visitors and customers, and in this policy we explain how we will handle your personal data. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
We may update this policy from time to time, so you should check this page occasionally to ensure you are happy with any changes.
If we make changes, we will notify you by revising the date at the top of this Policy, and in some cases, we may provide you with additional notice, such as sending you an email notification.
How we use your personal information
Account data:
We may process your account data including your name and email address for the purposes of operating our website, providing our services, ensuring the security of our website and services, and communicating with you.
Transactional data:
We may process information relating to transactions, including your contact details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions.
Notifications:
We may send you notifications related to your orders by email or text message, to keep you up to date with the status of your order.
Correspondence:
When you communicate with us, the correspondence data may be processed for the purposes of communicating with you and record-keeping. This includes asking you to review our products and services after you have made a purchase.
Usage data:
We may process data about your use of our website and services, including IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths and information about the timing, frequency and pattern of your service use.
We do this to monitor and improve our website and services and to inform our marketing activity to provide you with the most relevant experience. Our website is not intended for children under the age of 18 and we do not knowingly collect data relating to children under the age of 18.
Legal basis:
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
Consent:
In specific situations, we can collect and process your data with your consent. For example, when you tick a box and opt in to receive email communications. We will continue to send you these emails until you unsubscribe or update your preferences by clicking the “unsubscribe” or “update preferences” link in the footer of any email or by contacting us directly at rads.arts@outlook.com. You will still continue to receive any necessary transactional emails regarding your orders.
Contractual obligations:
In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.
Legal compliance:
If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity to law enforcement.
Legitimate interest:
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will will your purchase history to show you personalised products recommendations, offers or advertisements.
We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products and services.
Sharing your information
We do not sell any of your personal data to any third party. However, providing our services to you requires sharing your information with carefully selected and trusted third parties, as set out in this statement:
We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
Information required to fulfil your order will be shared with our delivery companies.
Transactional messages will be sent via third-party services who may retain records for reporting purposes.
We may also provide third parties with anonymised information and analytics about our customers, which will never identify any individual.
Marketing
Emails:
If you have subscribed to our newsletter, we may send you emails to keep you aware of what we’re up to and help you find products of interest and to improve your customer experience. We may also record whether you have opened or clicked a marketing email that we have sent you to help us continue to deliver relevant marketing, content and product information to you. From time to time we may also send you surveys or feedback requests to help us improve our services and make our products and services more relevant to you. You can opt out of marketing emails at any time by clicking the “unsubscribe” link in the footer of any email or by emailing rads.arts@outlook.com. You will still continue to receive any necessary transactional emails regarding your orders.
We may engage in online advertising, to help you see and find our products. We target banners and ads to you when you are on other websites and apps. We may do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service. We run this activity to provide you with the most relevant marketing content.
Product reviews:
We may publish a review and photographs you have chosen to write and share via our third party partner platform, in order to share your customer experience with our website visitors and email subscribers to support the marketing of our product to potential customers. We are not responsible for the personally identifiable or other information you choose to submit as part of a review and we reserve the right to remove any review content generated by any customer at our sole discretion.
Social media:
We may publish and share any photographs or videos you have tagged #rads.arts in a social media post or on your social media profile. This will be to support the marketing of our products and services to potential customers. We are not responsible for the personally identifiable or other information you choose to submit or tag and we reserve the right to remove any user content generated by any user at our sole discretion.
Your information and countries outside Europe
To deliver products and services to you, it is sometimes necessary for us to share or store your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA.
Retaining your information
We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or for as long as is necessary to provide support-related reporting.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
Your rights
You have rights relating to your personal information, including the following:
To be informed about how your personal information is being used
To access the personal information we hold about you
To request the correction of inaccurate personal information we hold about you
To request that we delete your data, or stop processing it or collecting it, in some circumstances
To stop direct marketing messages, and to withdraw consent for other consent-based processing at any time
To request that we transfer or port elements of your data either to you or another service provider
To complain to your data protection regulator — in the UK, the Information Commissioner’s Office
If you wish to exercise any of the above rights, please contact us using the contact details set out below. We may withhold personal information that you request to the extent permitted by law.
How to contact us
If you have any questions about this Privacy Policy or the information we hold about you, please contact us at rads.arts@outlook.com
Cookies Policy
Cookies that we use
We use cookies when you visit our website, for the following purposes:
To identify you when you visit our website and as you navigate our website
To determine if you are logged into our website
To maintain the state of your shopping cart as you navigate our website
To help us to analyse the use and performance of our website and services
To store your preferences in relation to the use of cookies more generally
You can change your consent to cookie settings when visiting the site.
Cookies used by our service providers:
Our service providers use cookies when you visit our website for the purposes outlined below.
Improve the performance of our websites:
These cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience. This data is mostly aggregated and anonymous.
Deliver relevant online advertising:
We use Cookies to help us deliver online advertising that we believe is most relevant to you on our websites and other organisations’ websites. More information about how this is used is available in the “marketing” section of this policy.
Measuring the effectiveness of our marketing communications, including online advertising:
Cookies can tell us if you have seen a specific advert, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert.
Terms and conditions
Effective Date: 21st November 2023
Our agreement
General:
This page tells you the terms and conditions on which we supply any of the products listed on our website rads.arts or any of the other sites through which we supply Products or services. By ordering any of our Products and services you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Making an agreement with us:
By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.
How the agreement is formed between you and us:
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product.
All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation). The agreement between us (Agreement) will only be formed when we send you the Dispatch Confirmation.
Availability and deliverability:
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
Risk and title:
The Products will be at your risk from the time of delivery.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
Price and payment:
The price of the Products and our delivery charges will be as quoted on our site or in written conversation between you and us.
Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Payment for all Products must be made at the time the order is placed, by credit/debit card or other method as available on our website or agreed in writing between you and us.
Returns policy:
Art Prints and original artwork- purchased items including sale products cannot be returned or exchanged but please contact us directly at rads.arts@outlook.com if you have problems with your order.
Custom products - personalized or custom items as well as items marked final sale cannot be returned or exchanged.
Damage/non-delivery:
Claims for damage must be made within 3-days of receipt of goods. Damaged product and packaging must be retained in case of inspection by our carriers. Claims of non-delivery must be made within 28-days of despatch.
If you return a Product to us in the event of damage and only when such return is agreed in writing between you and us, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Corrections:
Descriptions of goods and services included in the rads.arts site are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them. However, you should be aware that the colours and appearance of images may vary very slightly from the way they appear on the screen. Also print sizes can vary slightly between production batches. For this reason, we strongly recommend that you wait to receive your unframed prints before committing to third-party frames. If you need to know the precise dimensions of a product or more details, please contact us by email at rads.arts@outlook.com.
Copyright:
All images and designs used on the rads.arts website are the property of rads.arts. You must not reproduce, modify or distribute our images or any part of those images in any manner, whatsoever.
User accounts:
In order to use the site, you may be required to provide information about yourself including your name, email address, username and password and other personal information. You agree that any account information you provide on the site or to us will always be accurate, correct and up to date. You must not impersonate someone else or provide account information or an email address other than your own. Your account must not be used for any illegal or unauthorized purpose. You must not, in the use of the site, violate any laws.
Misuse of our site:
rads.arts reserves the right to suspend or terminate any members account or open orders, without refund, which are, or appear to us in our absolute discretion, to be, in breach of any of the provisions of this agreement.
Third party website and resources:
The site may contain links to third party websites and resources. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, content or policies of third party websites or resources. Links to such websites or resources do not imply any endorsement by or affiliation with the site. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.
Our liability:
Subject to 'Negligence etc.', if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products.
Subject to 'Negligence etc.', we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:
loss of income or revenue
loss of business
loss of profits
loss of anticipated savings
loss of data
waste of management or office time
However, this clause will not prevent claims for loss of or damage to your tangible property that are foreseeable or any other claims for direct loss that are not excluded by categories (a) to (f) inclusive of this clause.
Nothing in this agreement excludes or limits our liability for:
death or personal injury caused by our negligence
fraud or fraudulent misrepresentation
any breach of the obligations implied by section 12 of the Sale of Goods Act 1979
defective products under the Consumer Protection Act 1987
any other matter for which it would be illegal for us to exclude or attempt to exclude our liability
Import Tax and Duty:
If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Orders shipping to EU destinations will be sent via the International Tracked Royal Mail shipping service. Normally there should be no additional fees to pay on receipt, but local differences may apply.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Written communications:
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all agreements, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Notices:
All notices given by you to us must be given by email to rads.arts@outlook.com. We may give notice to you at the e-mail you provide to us when placing an order, or in any of the ways specified in 'Written Communications' above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent. In proving the service of any notice, it will be sufficient to prove, in the case of an email, that such email was sent to the specified email address of the addressee.
Events outside of our control:
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an Agreement that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
strikes, lock-outs or other industrial action
civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
impossibility of the use of public or private telecommunications networks
and the acts, decrees, legislation, regulations or restrictions of any government
Our performance under any Agreement is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
Waiver:
If we fail, at any time during the term of an Agreement, to insist upon strict performance of any of your obligations under the Agreement or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Agreement, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
A waiver by us of any default will not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with 'Notices' above.
Entire agreement:
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Agreement.
Changes to this agreement:
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
Such amendments are effective immediately upon notice to you by us posting the new Terms and conditions on this site. If you have provided us your email address, we will also email you to let you know of material amendments to our Terms and conditions. Any use of the site by you after an amendment is made means you accept these amendments. We will post the most recent versions to the site and list the effective dates on the pages of our Terms and conditions.
Indemnification:
You shall indemnify and hold us harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments and expenses, as well as third party claims and causes of action, including, without limitation, attorneys’ fees, arising out of any breach by you of any of these Terms and conditions, or any use by you of the site. You shall provide us with such assistance, without charge, as we may request in connection with any such defence, including, without limitation, providing us with such information, documents, records and reasonable access to you, as we deem necessary. You shall not settle any third party claim or waive any defence without our prior written consent.
Severability:
In the event that any term of this agreement is held to be unenforceable or invalid by judicial decree or decision, the remainder of this agreement shall remain valid and enforceable.
Lawful purposes:
You may use the site for lawful purposes only. You agree to be financially responsible for all purchases made by you. You agree to use the site and to purchase services or products for legitimate purposes only. You shall not post or transmit through the site any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law.
Applicable law:
rads.arts is registered in England, and every sale shall be deemed to be performed in England. English law shall govern each transaction, including (without limitation) all contractual and other relationships, which arise as a result of such sales. You and we submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising out of any sale.
Disclaimer:
rads.arts may share the successful results of its users or customers on the site. Such examples are not to be interpreted as a promise or guarantee, verbally or in writing, regarding your results, future earnings, business profit, marketing performance, audience growth, or results of any kind. By accessing the site, you accept, agree and understand that you are fully responsible for your progress and results from your participation. We do not guarantee that you will get any results using any of our ideas, tools, strategies or recommendations, and nothing in our site is a promise, warranty or guarantee to you of such results.
How to contact us:
If you have any questions about this Terms of Service, please contact us at rads.arts@outlook.com